Email support@filtrat.io, or use the contact form.
For privacy and data requests, write to privacy@filtrat.io instead. See GDPR and the DPA.
Check these first
Many messages in the app explain themselves once you know what they mean:
| You see | What it means | Read |
|---|---|---|
| "… available on the Growth plan and up" (or Pro) | Your plan doesn't include this feature | What each plan unlocks |
| "The Pro plan includes 20 signal monitors and you have 20" | You've reached your plan's monitor limit; paused monitors count | Monitor limits by plan |
| "LinkedIn access required" | LinkedIn features need a connected account and, after the 2-day trial, a paid plan | LinkedIn disconnected |
| "Session expired, reconnect" or "Disconnected" | LinkedIn ended the session | LinkedIn disconnected |
| A capture says "Paused: …" | A limit, your daily cap or your balance; most continue by themselves | A capture stopped or paused |
| "LinkedIn didn't respond · retrying next check" | One monitor check couldn't reach LinkedIn; the next one retries | A capture stopped or paused |
| "Monthly limit reached" | Saving commenters and likers used this month's limit you set | The monthly credit limit |
"Not enough credits" / 402 | Your balance can't cover the action | Credits missing or charged twice |
| Many unknown results | Mail servers didn't give a clear answer | Too many unknown results |
401 from the API, MCP, Clay or n8n | The API key is wrong, revoked or incomplete | Authentication |
What to include
The more specific you are, the faster we can help. Tell us:
- What you did: the page, tool or integration (app, API, Claude, Clay, n8n), and the steps.
- What you expected and what happened instead, with any message word for word.
- Which list or job: its name, and roughly when it ran (with your time zone).
- Examples: two or three affected addresses, rows or LinkedIn URLs.
- Screenshots of what you see, if you can.
Topic-specific extras:
| Topic | Also include |
|---|---|
| A bounced email | The address, when you verified and sent it, and the full bounce message |
| Credits or billing | The date range, expected and actual balance, and any receipt |
| API | The endpoint, the time of the request, the status code and the full error body |
| Clay | Your Clay table URL and whether you used the template, the prompt or set it up by hand |
| MCP | Your client (Claude Desktop, Claude Code, Cursor…) and the exact message |
| The account's name in filtrat and when it disconnected or paused |
Warning
Never send your API key, your LinkedIn password or your LinkedIn cookie. We'll never ask for them. If you've shared a key by mistake, revoke it on API → API keys and create a new one.
Security issues
If you think you've found a vulnerability or a security incident, email privacy@filtrat.io. We answer within one business day.
Help with setup
Setting up filtrat in Clay for the first time? We can do it with you on a short call: write to support@filtrat.io and ask for a setup call.