Troubleshooting
LinkedIn disconnected, a stalled capture, unknown results, a bounced email, missing credits, or contacting support.
6 articles
LinkedIn disconnectedWhy LinkedIn sessions end, how to reconnect, and what happens to captures in the meantime.A capture stopped or pausedWhat each pause message means, what continues by itself and what needs you. Also monitor and watcher warnings.Too many unknown resultsWhy some mail servers don't give a clear answer, what you can try, and how to treat unknown addresses.A verified email bouncedWhat can change after a check, how to read the bounce message, and what to send us.Credits missing or charged twiceHow to work out where credits went, the usual explanations, and when to contact us.Contact supportHow to reach us, what to include so we can help quickly, and answers to common messages first.
Still stuck?
Contact supportEmail support@filtrat.io with the list or job name and what you expected to see.