Auto top-up

Auto top-up buys a credit pack with your saved card when your balance drops below an amount you choose. Captures, monitors and imports keep running instead of pausing for credits.

Turn it on

1. Open Credits & billing and find Auto top-up.
2. Choose the Pack to buy: any of the pay-as-you-go packs. Pack credits never expire. If your account has a pack of its own (agreed with us), it's listed first as Your pack and is bought at its own price.
3. Set When the balance drops below. Left empty, it's a quarter of the pack's credits (for the 50,000-credit pack, 12,500).
4. Choose At most, per month: 1, 2, 3, 5 or 10 top-ups. The default is 3. It resets on the 1st of each month (UTC).
5. Press Turn on.

Which card is used:

• You're on a plan: the card your plan is paid with. The button says which (Turn on with ···· 4242).
• No card on file, or you choose Turn on with another card: checkout opens and you buy the first pack now. That card is saved for the next top-ups, and auto top-up turns on when the payment goes through.

What happens

• Right after anything uses credits, we check your balance. Below your amount, we buy the pack once and the credits are added within seconds. You get an email receipt.
• Work that paused for credits continues by itself.
• Your subscription credits are still used first; auto top-up only looks at your total balance.
• When the month's limit is reached, nothing more is bought and we email you once. Buy a pack by hand or raise the limit to continue.

When a payment fails

If the card is refused, or your bank asks you to confirm the payment (which can't be done automatically), we turn auto top-up off and email you. We never try the same card again on our own. Buy a pack to continue, then turn auto top-up back on, with the same card or another card.

The last top-ups and their status are listed under Auto top-up. They also appear as credit purchases in your billing history.